{"kind":"team","name":"ByteForge Support & Sales Team","entryJson":"{\"orchestratorId\":\"handoff\",\"members\":[{\"topologyPositionId\":\"triage\",\"memberEntityId\":\"df3d2a44-17eb-440f-beef-b24d2ba306fc\",\"memberType\":\"agent\",\"displayName\":\"Triage Agent\",\"role\":\"Reads the customer message and routes it to the right specialist.\"},{\"topologyPositionId\":\"sales_advisor\",\"memberEntityId\":\"5a759164-d110-42af-97f4-19d45c6213c9\",\"memberType\":\"agent\",\"displayName\":\"Sales Advisor\",\"role\":\"Advises on hardware purchases for new customers \\u2014 budget, use case, and component recommendations.\"},{\"topologyPositionId\":\"technical_support\",\"memberEntityId\":\"97ed1df8-980e-4267-aed1-66b65efb3261\",\"memberType\":\"agent\",\"displayName\":\"Technical Support\",\"role\":\"Troubleshoots faulty or malfunctioning products and manages warranty/RMA cases.\"},{\"topologyPositionId\":\"order_checkout\",\"memberEntityId\":\"ebf9a122-5a8e-4218-b168-30990c0578b9\",\"memberType\":\"agent\",\"displayName\":\"Order \\u0026 Checkout\",\"role\":\"Finalizes new orders \\u2014 cart, payment, and order confirmation.\"},{\"topologyPositionId\":\"delivery\",\"memberEntityId\":\"542da437-96d4-4cee-a094-827a7ad75519\",\"memberType\":\"agent\",\"displayName\":\"Delivery\",\"role\":\"Tracks and manages shipping for existing orders.\"},{\"topologyPositionId\":\"billing\",\"memberEntityId\":\"6407b60a-2e95-4a0e-aa87-d3ecd3103407\",\"memberType\":\"agent\",\"displayName\":\"Billing\",\"role\":\"Handles invoices and billing records for existing orders, including emailing invoices.\"},{\"topologyPositionId\":\"account_manager\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567810\",\"memberType\":\"agent\",\"displayName\":\"Returns \\u0026 Account Manager\",\"role\":\"Handles returns, exchanges, loyalty program, and account management.\"},{\"topologyPositionId\":\"security_support\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567811\",\"memberType\":\"agent\",\"displayName\":\"Fraud \\u0026 Security Specialist\",\"role\":\"Handles compromised accounts, fraudulent orders, and payment fraud.\"},{\"topologyPositionId\":\"escalation\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567812\",\"memberType\":\"agent\",\"displayName\":\"Escalation Manager\",\"role\":\"Handles complex, VIP, legal, or repeat cases with full ownership.\"},{\"topologyPositionId\":\"satisfaction\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567813\",\"memberType\":\"agent\",\"displayName\":\"Customer Satisfaction Agent\",\"role\":\"Closes every resolved case with a warm message, CSAT survey, and case summary.\"}],\"connections\":[],\"goal\":\"Help customers choose and buy the right computer hardware from ByteForge, and resolve any order, product, or account issue end-to-end \\u2014 routing to the right specialist and closing every case with a satisfaction check.\",\"managerAgentId\":null,\"annotations\":[{\"id\":\"annotation_1\",\"position\":{\"x\":763,\"y\":-324},\"size\":{\"width\":369.9241620310628,\"height\":146.83023480450439},\"content\":\"**ByteForge \\u2014 Support \\u0026 Vente (mat\\u00E9riel informatique en ligne)**\\n\\nCette \\u00E9quipe aide les clients \\u00E0 choisir et acheter du mat\\u00E9riel informatique (PC, composants, p\\u00E9riph\\u00E9riques), et r\\u00E9sout tout probl\\u00E8me li\\u00E9 \\u00E0 une commande, un produit ou un compte.\\n\\nL\\u0027Agent Triage lit la demande et route vers le bon sp\\u00E9cialiste : Conseil Vente (avant-vente), Support Technique (apres-vente), Commande \\u0026 Paiement, Livraison, Facturation, Retours \\u0026 Compte Client, Fraude \\u0026 S\\u00E9curit\\u00E9, ou Escalade. L\\u0027Agent Satisfaction cl\\u00F4ture chaque dossier r\\u00E9solu.\",\"title\":null,\"color\":\"#1F2937\",\"locked\":false,\"zIndex\":-1},{\"id\":\"annotation_2\",\"position\":{\"x\":762,\"y\":0},\"size\":{\"width\":471.8580569383924,\"height\":200.7024500058642},\"content\":\"**Exemples de requ\\u00EAtes :**\\n- \\u0022Je cherche un PC pour du montage vid\\u00E9o, budget 1500\\u20AC\\u0022\\n- \\u0022Ma carte graphique re\\u00E7ue est en panne, je veux un \\u00E9change\\u0022\\n- \\u0022O\\u00F9 est ma commande #45213 ? Elle devait arriver hier\\u0022\\n- \\u0022Je veux retourner ce clavier, il ne me convient pas\\u0022\\n- \\u0022Quelqu\\u0027un a pass\\u00E9 une commande avec ma carte sans mon accord\\u0022\",\"title\":null,\"color\":\"#3849B8\",\"locked\":false,\"zIndex\":-1}],\"id\":\"9a565226-322d-43fc-b6e7-55350010000e\",\"name\":\"ByteForge Support \\u0026 Sales Team\",\"role\":\"Handoff pattern: Triage Agent reads the request and routes to the right specialist (Sales Advisor, Technical Support, Order \\u0026 Checkout, Delivery, Billing, Returns \\u0026 Account Manager, Fraud \\u0026 Security Specialist, or Escalation Manager), who resolves it before the Customer Satisfaction Agent closes the case.\",\"tags\":[],\"createdAt\":\"2026-07-23T21:54:32.6585337+00:00\",\"updatedAt\":\"2026-07-23T21:54:32.6585337+00:00\"}"}